Why does billing generate up to 80 percent of telecom support calls? In this episode of TP Talks, we sit down with Jonas Suijkerbuijk, CEO and founder of Swedish fintech Billogram, to find out. He explains how automating the invoice-to-cash process helped one Telenor brand cut support tickets by 40 percent, why Billogram skips sending invoices altogether in favor of self-service portals, and how open banking, PSD3 and new e-invoicing mandates are reshaping payments across Europe. We also discuss where AI fits into dunning and collections, and why Suijkerbuijk believes payments deserve a seat at the strategy table, not just the finance department.